Thanks for you buying authorized products, please don’t buy any pirate product from internet or not authorized stores. If you know any pirate product, please feel free to contact us. We are trying to have worldwide shops in order to provide a wonderful shopping experience to you. All authorized resellers will have official letter to make sure you have purchased certified products. If you have special requirement, please feel free to contact us, and we will try our best to fulfill it. Thanks for your support and encouragement!
About Payment
The import tax is different from each country. Please notice the payment of your order does not include import tax. The import tax may charge you during the package receiving procedure.
Taiwan – Including Penghu, Kinmen, and Matsu- We only accept credit card and third-party payment, after paying we will arrange your shipping as soon as possible.
Worldwide –
We only accept third-party payment, after paying we will arrange your shipping as soon as possible.
The import tax is different from each country. Please notice the payment of your preorder does not include import tax. The import tax may charge you during the package receiving procedure.
About Shipping
We are planning to have worldwide shops. We can only provide International Express Mail Service (EMS) . There will be different delivery time between different areas. You will receive an email notification regarding your shipping. If your area is not in EMS service, we will also try to fulfill your order.
Returns and Exchanges
We try our best to ensure product quality and delivery methods, if there is any quantity difference or bad quality, please contact us within 7 days of delivery. Please provide your order numbers, items and reasons, we will deal with it as soon as possible.
We don’t accept returns and exchanges in the following cases.
Not contact us within 7 days of delivery
Used
We don’t accept returns and exchanges in the following cases.Man-caused damage
Please return your orders with originally packaging, including all accessories, coupons, packing list, and send to BTS company; otherwise, it will not be processed
We follow a standard quality control process; however, it is hard to control some hand-made products, and we don’t offer the following conditions for hand-made products.
Hand-made protrusions and small scratches.
Seedy glass, it is glass material characteristic, and it is different from deformation.
Color difference (It may be difference between pictures and products because of lighting, and screen display)
You may incur fees in addition to the general return cost. Refund leading time will be different by different payment and shipping.
We only offer one return and exchange service per order.
